How We Protect Sellers

At Rack Revive, seller protection isn't just a feature—it's a core promise. We've built our platform with comprehensive safeguards to ensure every transaction is secure, transparent, and fair for our seller community.

💫 Our Seller Protection Promise

Zero Tolerance for Chargeback Abuse

- All buyers explicitly agree to our dispute resolution process before purchase

- Dedicated support team investigates every claim thoroughly

- Sellers retain payment while disputes are fairly investigated

- Legal action pursued against fraudulent chargeback attempts

- Account suspension for buyers who bypass our support process

 

Authentication Protection

- Professional authentication service partnership with Real Authentication

- Clear documentation of item condition before shipping

- Detailed photos required and stored securely

- Authentication certificate provided for qualified items

- Protection against false "not authentic" claims

Shipping & Handling Security

- Route shipping insurance available for all transactions

- Tracked shipping required for seller protection

- Clear shipping guidelines to prevent damage claims

- Photographic evidence required for delivery condition

- Support team mediates all shipping-related disputes

🛡️ Our Dispute Resolution Process

1. **Initial Review (24-48 hours)**

   - Buyer must contact support before any payment disputes

   - Detailed documentation collected from both parties

   - Temporary hold on dispute resolution during investigation

2. **Investigation Phase (3-5 business days)**

   - Professional authentication review if needed

   - Shipping documentation examination

   - Communication records review

   - Comparison with original listing details

3. **Resolution (24-48 hours)**

   - Fair decision based on evidence

   - Clear explanation provided to both parties

   - Resolution options presented

   - Appeal process available if needed

💎 Seller Tools & Resources

 Transaction Protection

- Secure payment processing

- Funds held safely during shipping

- Clear payment release timeline

- Protection against payment reversals

- Detailed transaction records maintained

Documentation Support

- Automated authentication certificates

- Shipping label generation

- Condition report templates

- Package photography guidelines

- Dispute evidence checklist

 Communication Tools

- In-platform messaging system

- Automated buyer agreements

- Transaction milestone notifications

- Support team escalation options

- Dispute resolution tracking

 

🤝 Fair Commission Structure

- Transparent fee structure

- No hidden costs

- Protection included in base fees

- No additional authentication charges

- Route shipping insurance available at cost

📋 Seller Requirements

To maintain our high protection standards, sellers must:

1. Provide accurate item descriptions

2. Ship within stated timeframes

3. Use required shipping methods

4. Maintain clear communication

5. Follow authentication guidelines

6. Document item condition thoroughly

 🆘 Getting Support

Our dedicated seller protection team is available:

- Monday-Friday: 9am-6pm EST

- Email: support@rackrevive.com

- Response time: Within 24 hours

• Emergency support available for active disputes

• We're also available via Slack!

 ⚖️ Legal Framework

Our seller protection policies are legally binding and incorporated into:

- Terms of Service

- Seller Agreement

- Buyer Purchase Agreement

- Dispute Resolution Policy

- Authentication Guidelines

*This comprehensive protection framework demonstrates our commitment to creating a secure, trustworthy marketplace for luxury fashion resale. We continuously update and enhance these protections based on seller feedback and market conditions.*

Need more information? Contact our seller support team at hello@rackrevive.shop or fill out the form below.